general terms

REDS Fashion Jewelry and Watches Jewelry Shop (www.reds.bg) is an internet page representing an e-commerce store, whose creator and owner is the company En Bi Ji EOOD.

The Site specializes in the sale of jewelry, watches, and accessories. All prices listed on this site include VAT and do not include delivery charges! All prices are valid until stocks are exhausted. En Bi Ji EOOD reserves the right to change prices without prior notice to its users, as well as to correct technical and other errors in the products. Printing errors, differences in color visualization due to the user's computer configuration, and changes in product design are possible. The colors of each product are indicated in the texts related to it. All trademarks are the property of their respective owners.

Definitions "User" is anyone who has loaded the www.reds.bg Internet page, "Products" are the goods offered for purchase through the Site. "Order" is the individual request to purchase the selected product/products under the conditions provided on the site regarding the method of delivery and payment by the User. "Services" are all actions carried out by En Bi Ji EOOD in connection with and/or regarding the offering, sale, and delivery of the products from the Site.

Preamble This document contains the General Terms and Conditions under which www.reds.bg provides Services to its Users through the Site. Every user is bound by the rules of these general terms and conditions for the entire time of using the site, from the initial entry to leaving the website.

User identification for the purpose of reproducing their statement of acceptance of the General Terms and Conditions is carried out through the IP address of the user stored in the server log files of www.reds.bg, as well as any other provided information. The General Terms and Conditions are published in a visible place on the Site and are accessible to every User.

Subject of the General Terms and Conditions

The general terms and conditions regulate the relations related to the provision of Services by www.reds.bg through the Site.

Products subject to sale

The products offered on the Site at the time of submitting a purchase request by the User are the subject of sale. The products offered for sale through the Site are described by type and quality and are classified into separate categories based on common and similar characteristics. www.reds.bg is not responsible for possible color differences of purchased gifts due to specifics of computer screens. Placing an order for a product/products is considered as the User's expressed consent regarding their type and quality.

Rights and obligations of the User

The User has the right to browse, order by individual request, and receive Articles from the Site according to the procedures and conditions specified therein. The User has the right to be informed about the status of their Order. The User has the right to delivery of the ordered Article(s) to the requested delivery address after payment of the sale price according to the procedure indicated on the Site. The User is obliged to pay the price of their Order according to the method announced on the Site. Users of the site are not entitled to distribute, modify (edit), copy (except for non-commercial, personal purposes), transmit, display, reproduce, republish, create derivative materials, transfer, sell, or use the site's content in any other way without the explicit written permission of En Bi Ji EOOD.

Every User, whether or not they have placed an Order, is obliged when using the Services

  • not to violate and to respect the rights and freedoms of citizens, according to the Constitution, the laws of the Republic of Bulgaria, and international acts to which it is a party, the rules of morality, good manners, and Internet ethics when using the Services provided by En Bi Ji EOOD
  • not to infringe upon others' property or non-property, absolute or relative rights and interests, such as ownership rights, intellectual property rights, etc.
  • to immediately notify En Bi Ji EOOD and the relevant authorities of any case of committed or discovered violation in the use of the provided Services
  • not to perform malicious actions

Rights and obligations of www.reds.bg

En Bi Ji EOOD has no obligation or objective possibility and does not control the way Users use the provided Services. En Bi Ji EOOD has the right, but not the obligation, to retain materials and information used/placed on the www.reds.bg server or made available to third parties by the User, and to provide them to third parties and the relevant state authorities when necessary to protect the rights and legitimate interests, ownership, and security of En Bi Ji EOOD, as well as third parties, in cases of claims related to violations of their rights concerning used or distributed information or materials, as well as in cases where the materials or information are requested by state authorities under explicit legal provisions.

En Bi Ji EOOD has the right at any time, without notifying the User, when the latter uses the Services in violation of these terms, as well as at the discretion of En Bi Ji EOOD, to terminate, suspend, or modify the provided Services.

En Bi Ji EOOD is not responsible towards Users and third parties for suffered damages and lost profits resulting from the termination, suspension, change or limitation of the Services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made accessible through En Bi Ji EOOD.

En Bi Ji EOOD may provide publication in the thematic sections of the store of hyperlinks to other Internet pages and resources. En Bi Ji EOOD is not responsible for suffered damages and lost profits arising in connection with the use, access or reliability of these materials and content.

The User bears full responsibility for all damages caused to www.reds.bg and third parties as a result of using or accessing these Internet pages and resources. En Bi Ji EOOD is not responsible for damages caused to software, hardware or telecommunications equipment or for data loss arising from materials or resources searched, loaded or used in any way through the provided Services. Advice, consultations or assistance provided by the specialists and employees of www.reds.bg in connection with the use of the Services by Users do not create any liability or obligations for En Bi Ji EOOD.

The User is obliged to indemnify En Bi Ji EOOD and all third parties for all suffered damages and lost profits, including any expenses and paid attorney fees, resulting from claims made and/or compensations paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, made available to third parties or made accessible through En Bi Ji EOOD in violation of the law, these general terms and conditions, good morals or Internet ethics.

Change of the General Terms and Conditions

The general terms and conditions may be changed at any time by En Bi Ji EOOD, which undertakes to notify the User of changes in the general terms and conditions by publishing a message about the changes on the Site as well as the changes themselves - for review. The User is considered bound by the changes from the moment of their publication, unless they declare that they do not accept them. In case the User explicitly states that they do not agree with the changes, En Bi Ji EOOD has the right to immediately stop or terminate the provision of the Services to the User, with any obligations incurred up to that moment being subject to fulfillment. Notifications Unless otherwise explicitly stated, all notifications related to the provision of the Services through the Site are made to the phones/addresses for contact, announced in a visible place on the Site and respectively to the phone/address for contact indicated by the User. Notifications made in this way are considered duly received until proven otherwise.

Warranty conditions

En Bi Ji EOOD provides its clients with a warranty card for each purchased product, which specifies

  • address and contact phone number for issues with the purchased products
  • manufacturer's warranty conditions
  • warranty period of the purchased products

Except for the obligations specifically stated in this warranty, En Bi Ji EOOD cannot be held liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort due to negligence, or any other legal theory, and whether or not the possibility of such damages was foreseen.

For all products, the manufacturer's warranty conditions apply. Only the original warranty cards received with the products are valid.

The warranty is void in case of

  • Damages caused by poor transport, storage, or improper use
  • Attempted repair by the Client and/or any unauthorized person
  • When using poor quality and non-original consumable materials

En Bi Ji EOOD is not responsible for damage to the products caused by force majeure circumstances.

If you do not accept the terms, please do not use the website!

More information regarding the warranty of the products you purchased

Complaints, refusal to accept, exchange and return of products

Complaints

A Client who has ordered products may refuse to accept them after delivery only in the following cases: When there is a discrepancy between the ordered and delivered products that could not be detected at the time of delivery, the item(s) are subject to a complaint. The Buyer may exercise their rights under Art. 55, para. 1 of the Consumer Protection Act within 14 days of receiving the products, provided they are returned in the condition in which they were received, unused. Exceptions to this rule are explicitly regulated by the Consumer Protection Act.

Refusal to accept

In case of refusal to accept the products, except in the cases described below, the refusal is considered unjustified and the Client is obliged to pay the delivery and return shipping costs. In this case, the Client must compensate En Bi Ji EOOD for all damages and lost profits, including any other expenses beyond the delivery and return shipping costs incurred as a result of the refusal.

If the customer is not found within the delivery period at the specified address or access and conditions for handing over the products are not provided within this period, En Bi Ji Ltd. is released from its obligation to deliver the ordered product. The customer may confirm their desire to receive the products even after the delivery period has expired, during which they were not found at the address, assuming all delivery costs. In this case, a new delivery period starts from the moment of confirmation.

The customer has the right to refuse to accept the product ordered for purchase when it is delivered under one of the following conditions

  • the delivered product clearly does not correspond to the product ordered for purchase by the customer and this can be determined by ordinary inspection
  • the price the customer must pay does not correspond to the due price
  • in case of discrepancy between the product ordered for purchase and the delivered product, which could not be detected at the time of delivery

Exchange and return of products

The customer has the right to request a size exchange listed in their original order. In this case, they must express their wish, in writing (by email) or orally (by phone), within no more than 14 working days at the contacts provided on the website.

The customer has the right, within 14 working days, without owing compensation or penalty and without stating a reason, to return the delivery received from us to the address: Sofia, Vitosha Blvd. 180, floor 4, apt 7, with delivery at their own expense.

Returns are allowed under the following conditions

  • the return request is submitted in writing to the correspondence email address specified by En Bi Ji Ltd., within no more than 14 working days from the date of receipt of the order. The request must include the customer's personal bank account to which the amount paid by the customer for the products will be refunded
  • the products are in good commercial condition, original packaging, with original tags, accompanied by the original documents issued by En Bi Ji Ltd. – invoice, receipt, warranty card (if one was issued)
  • the customer agrees with a representative of En Bi Ji Ltd. on the address where En Bi Ji Ltd. wishes to receive the returned products
  • the customer pays all costs (courier service price and product insurance) related to the transportation of the products to the address specified by the representative of En Bi Ji Ltd.

En Bi Ji Ltd. reserves the right not to refund the amount paid by the customer in case of violation of one or more conditions for returning products.

For promotions of the type "buy more – get a bigger discount" (for example: 1 product −15%, 2 or more products −20%), when returning part of the items, the value of the retained products is recalculated according to the current promotional step based on the number of retained items. In these cases, the refunded amount is calculated after deducting the new, adjusted discount.