general terms

REDS Fashion Jewelry and Watches Jewelry Shop ( is a website that represents an e-commerce store, the creator and owner of which is the company NBG EOOD.

The site specializes in selling jewelry, watches, and accessories. All prices listed on this site include VAT and do not include shipping costs! All prices are valid while supplies last. NBG EOOD reserves the right to change prices without prior notification to its users, as well as to correct incorrect technical and other parameters of the goods. Typographical errors, differences in the color visualization of the user's computer configuration, as well as a change in the design of the products are possible. The colors of each product are indicated in the accompanying texts. All trademarks are property of their respective owners.

Definitions "User" is anyone who has uploaded to the website of, "Items" are the goods offered for purchase through the Site. "Order" is the individual request for the purchase of the selected Item/Items under the conditions stipulated on the site regarding the method of delivery and payment by the User. "Services" are all actions carried out by NBG EOOD during and/or on the occasion of the offer, sale and delivery of the Articles from the Site.

Preamble This document contains the General Terms and Conditions according to which provides Services to its Users through the Site. Each user is bound by the rules of these general terms and conditions for the entire time of using the site, from the initial entry to the exit from the website.

Identification of the User in order to reproduce his statement of acceptance of the General Terms and Conditions is carried out through the IP address of the user stored in the log-files of the server, as well as any other information provided. The general conditions are published in a prominent place on the Site and are available to every User.

Subject to the General Terms and Conditions

The general conditions regulate the relations related to the provision of the Services by through the Site.

Goods subject to sale

The subject of sale are the Articles offered on the Site at the time of the User's purchase request. The items sold through the Site are described by type and quality and are classified into separate categories based on common and similar characteristics. is not responsible for possible differences in the colors of the purchased gifts due to specifics in computer screens. The request to purchase an Article/Articles is considered as an express consent by the User regarding their type and quality.

Rights and obligations of the User

The User has the right to view, order by individual request and receive Articles from the Site according to the terms and conditions specified therein. The User has the right to be informed about the status of his Order. The user has the right to delivery of the requested Article/Articles and to the requested delivery address, after payment of the sales price in the order indicated on the Site. The User is obliged to pay the price of his Order according to the method announced on the Site. Users of the site are not allowed to distribute, modify (edit), copy (except for non-commercial, personal purposes), transmit, exhibit, reproduce, reproduce, publish, create secondary materials, transfer, sell or in any other way use content on the site without the express written permission of NBG EOOD

Each User, regardless of whether he has placed an Order or not, is obligated to use the Services

  • not to violate and respect the rights and freedoms of citizens, according to the Constitution, the laws of the Republic of Bulgaria and international acts to which it is a party, the rules of morality, good manners and Internet ethics when using the Services provided by NBG EOOD
  • not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.
  • to immediately notify NBG EOOD and the relevant authorities of any case of committed or discovered violation when using the provided Services
  • not to commit malicious acts

Rights and obligations of

NBG EOOD does not have the obligation and the objective possibility and does not control the way in which the Users use the Services provided. NBG EOOD has the right, but not the obligation, to preserve materials and information used/located on the server of or made available to third parties by the User, and to provide them to third parties and relevant state authorities in the cases when this is necessary to preserve the rights and legal interests, property and security of NBG EOOD, as well as of third parties, in the cases of claims filed in connection with the violation of their rights on the occasion of information or materials used or distributed, as well as in cases where the materials or information are requested by government authorities, by virtue of an express legal provision.

NBG EOOD has the right at any time, without notifying the User, when the latter uses the Services in violation of these terms, as well as at the discretion of NBG EOOD, to terminate, suspend or change the Services provided.

NBG EOOD is not responsible towards the Users and third parties for damages suffered and lost benefits, which occurred as a result of the termination, suspension, change or limitation of the Services, the deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials or information, transmitted, used, recorded or made available through NBG EOOD.

NBG EOOD can ensure publication in the thematic headings of the store of hyperlinks to other Internet pages and resources. NBG EOOD is not responsible for damages suffered and lost profits arising in connection with the use, access or reliability of these materials and content.

The user bears full responsibility for all damages caused to and third parties as a result of using or accessing these Internet pages and resources. NBG EOOD is not responsible for damages caused to software, hardware or telecommunications equipment or for loss of data resulting from materials or resources searched, loaded or used in any way through the Services provided. The advice, consultations or help provided by the specialists and employees of in connection with the use of the Services by the Users does not give rise to any responsibility or obligations for NBG EOOD

The user is obliged to indemnify NBG EOOD and all third parties for all damages suffered and lost benefits, including for any costs and paid attorney's fees, incurred as a result of claims brought and/or compensation paid to third parties in connection with Internet pages, hyper - links, materials or information that the User has used, placed on the server, sent, distributed, disclosed to third parties or made available through NBG EOOD in violation of the law, these General Terms and Conditions, good manners or Internet ethics.

Amendment of the General Terms and Conditions

The General Terms and Conditions can be changed at any time by NBG EOOD, and the latter undertakes to notify the User of changes in the General Terms and Conditions by publishing on the Site a message about the changes as well as the changes themselves - for familiarization with them. The user is considered bound by the changes from the moment of their publication, unless he states that he does not accept them. In the event that the User expressly states that he does not agree with the changes, NBG EOOD has the right to immediately stop or terminate the provision of the Services to the User, and the obligations that have arisen up to that point are subject to fulfillment. Notifications Unless expressly stated otherwise, all notifications related to the provision of the Services through the Site are made to the telephone numbers/addresses for contacts, announced in a prominent place on the Site and respectively to the specified telephone number/contact address of the User. Notices so made shall be deemed duly received until proven otherwise.


The company NBG EOOD gives its customers with each purchased product a guarantee - a guarantee card, in which they are mentioned

  • address and phone number for contact in case of problems with the purchased goods
  • the manufacturer's warranty conditions
  • warranty period of the purchased goods

Except for the obligations specifically set forth in this warranty, NBG Ltd shall not be liable for any direct, indirect, special, incidental or consequential damages, whether based on contract, tort or any other legal theory. and whether the possibility of such damages is assumed.

All products are subject to the manufacturer's warranty conditions. Only the original warranty cards with which the goods were received are valid.

The warranty is void in the event of

  • Damage caused by poor transport, storage or improper operation
  • Attempted repair by the Customer and/or other unauthorized person
  • When using low-quality and non-original consumables

NBG EOOD is not responsible for damage to the goods due to force majeure.

If you do not accept the terms, please do not use the site!

More information about the warranty of the product you have purchased

Complaints, refusal to receive, exchange and return of goods


A customer who has ordered goods may refuse receipt after delivery only in the following cases: When there is a discrepancy between ordered and delivered goods, which was impossible to establish at the time of delivery, the item(s) are subject to complaint. The buyer can exercise his rights according to Art. 55, para. 1 of the PPE, within 14 days of receiving the goods, provided that they are returned in the form in which they were received, without being used. Exceptions to this rule are expressly regulated in the Consumer Protection Act.

Refusal to receive

In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods. In this case, the Customer is obliged to indemnify NBG EOOD for all damages and lost benefits, including any other costs beyond the costs of delivery and return of the goods, which occurred as a result of the refusal.

In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, NBG EOOD is released from its obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods after the expiry of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period starts to run accordingly from the moment of confirmation.

The customer has the right to refuse the receipt of the goods requested for purchase by him when it is delivered to him under one of the following conditions

  • the delivered goods clearly do not correspond to the ones requested for purchase by the Customer, and this can be established by a simple examination of them
  • the price to be paid by the Customer does not correspond to the price due
  • in the event of a discrepancy between the requested purchase and the delivered goods, which could not be established at the time of delivery

Exchange and return of goods

The customer has the right to request a replacement of the size appearing in his original order. In this case, it is necessary to state his wish, in writing (by email) or orally (by phone), within a period of no longer than 14 working days at the coordinates indicated on the site.

The customer has the right within 14 working days, without paying compensation or a penalty and without stating a reason, to return the delivery received by us to the address: Sofia, Blvd. Vitosha 180, fl. 4, apartment 7, and the delivery is at his expense.

Returns are permitted under the following conditions

  • the request for the return of the goods is submitted in writing to the electronic address specified by NBG EOOD for correspondence, within a period not longer than 14 working days, counted from the date of receipt of the order. The request must contain the customer's personal bank account to which the amount paid by the customer for the goods will be refunded
  • the goods are in good commercial condition, original packaging, with original labels, accompanied by the original documents issued by NBG EOOD - invoice, receipt, warranty card (if one was issued)
  • the customer agrees with a representative of NBG EOOD the address to which NBG EOOD wishes to receive the goods back
  • the customer pays all costs (price of the courier service and insurance of the goods) related to the transportation of the goods to the address indicated by the representative of NBG EOOD

NBG EOOD reserves the right not to refund the amount paid by the customer in case of violation of one or more conditions for returning goods.